PhonePe is a popular digital payment platform in India that offers a wide range of payment services, including UPI transactions, mobile recharges, bill payments, and more. If you are a PhonePe customer and need to contact their customer care for any assistance or queries, you can reach them through the following ways:
PhonePe Customer Care Number
PhonePe Customer Care Number 0124-6789-345. You can call this number for any queries related to PhonePe transactions, refunds, or any other issues. The customer care executive will assist you with your queries.
PhonePe In-App Support
You can also raise a support request from within the PhonePe app. To do so, open the PhonePe app, go to the ‘Profile’ section, and select ‘Help Center’. From there, you can browse through the frequently asked questions or raise a support request for your query.
PhonePe Email Support
You can also reach out to PhonePe customer care through email. The email address for customer care is – [email protected]. You can send your query to this email address, and the customer care team will get back to you with a resolution.
PhonePe Social Media Support
PhonePe also provides customer support through social media channels, including Facebook, Twitter, and Instagram. You can send a direct message to PhonePe on any of these social media channels, and their customer care team will respond to your query.
These are some of the ways to contact PhonePe customer care. It is recommended to first try the in-app support or the toll-free number for quicker assistance.
PhonePe Grievance Redressal
If you are a PhonePe customer and have a grievance, you can follow the below-mentioned steps for grievance redressal:
Contact PhonePe Customer Care
The first step is to contact the PhonePe customer care team through the in-app support or phone number mentioned on their website. You can raise your issue to the customer care team and they will assist you in resolving the issue.
Escalation to PhonePe Grievance Redressal Officer
If you are not satisfied with the resolution provided by the customer care team, you can escalate the issue to the PhonePe Grievance Redressal Officer. You can send an email to the Grievance Redressal Officer at [email protected]. The Grievance Redressal Officer will review your issue and work towards resolving it.
Contact PhonePe Nodal Officer
If the issue is not resolved by the Grievance Redressal Officer, you can contact the PhonePe Nodal Officer. You can send an email to the Nodal Officer at [email protected]. The Nodal Officer will review your complaint and provide a resolution.
Contact Banking Ombudsman
If you are still not satisfied with the resolution provided by PhonePe, you can escalate the issue to the Banking Ombudsman. The Banking Ombudsman is an independent authority appointed by the Reserve Bank of India to look into complaints against banks and other financial institutions. You can find the contact details of the Banking Ombudsman on the Reserve Bank of India’s website.
These are the grievance redressal options available to PhonePe customers. It is recommended to first try to resolve the issue with PhonePe customer care before escalating the issue to higher authorities.
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